Give yourself a clearer basis for ordering
Tell us the allergen
Naming the exact allergen gives us a clearer starting point than a general warning.
Small ingredients count
Sauces, marinades and seasonings can shape whether a dish is the right choice for you.
Plain talk about changes
If an adaptation alters flavour, we explain that so you can decide with open eyes.
Clear allergy information helps you choose better
Ordering allergy aware takeaway is easier when the conversation starts before anything is cooked. We take allergy information seriously when preparing or adapting food, and we encourage you to tell us the specific allergen involved rather than relying on general notes. That matters because sauces, marinades and seasonings can change the picture quickly, especially across Thai and Japanese dishes where one small ingredient can affect the choice. When you order from Issaya, we want you to have the details you need to decide sensibly, not feel pushed into choosing blind.
Small ingredients can change the whole answer
Soy sauce is a good example of why this needs care, because some versions contain wheat and can affect whether a dish suits you. The same principle applies to other ingredients that may seem small but still matter. From our Bordon kitchen, we can talk through the current menu, explain where an adaptation may be possible and be honest if a substitution changes the flavour. A call to Issaya is often the quickest route, because direct discussion gives you a clearer answer than assumptions ever will.
Frequently asked questions
What should we tell you about our allergy?
Please tell us the specific allergen, the dishes you are considering and any other details that matter to your order. The more precise the information, the better we can talk through the menu and explain where an adaptation may or may not make sense.
Why do sauces and marinades need checking?
Because they can contain ingredients that are easy to overlook if you focus only on the main part of the dish. Soy sauce is a good example, as some versions contain wheat, which is why direct discussion matters before you order.
Can dishes be adapted for allergies?
Sometimes, yes, but it depends on the dish and the ingredient involved. Where an adaptation is possible, we will talk you through it honestly, including where a change may alter the flavour, so you can decide if it still suits what you want to eat.